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Position Title: Customer Service Executive (Traditional Mandarin)
Education Requirement: at least SPM or above
Location: Sunway Visio/ KL Sentral
Working hours - 9 am to 6 pm rotational days
Budget - RM3000 - RM5000 +KPI
Local Malaysians can apply
Job Description:
Customer Service - Mandarin/Cantonese + English (Read, Write, Speak)
Job Responsibilities:
1. Receive customers by phone/email/online chat: actively and promptly handle customer business needs/conduct follow-up actions to customers;
2. Work closely with cross-department teams to ensure the smooth progress of customers' daily business needs and promote the resolution of problems promptly;
3. Good service etiquette and skills to provide customers with quality services
Job Requirements:
1. At least SPM or above, proficiency in listening, speaking, reading, and writing in English and Chinese
2. Customer-oriented, proactive, and responsible, with strong communication skills and affinity