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IT Support

Salary undisclosed

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Company Description

At DATAKRAF, innovation and knowledge are at the forefront, with a team dedicated to meeting customer-specific requirements. The company focuses on leveraging technology to enhance productivity and efficiency, reviewing and streamlining business processes, and educating staff. With a commitment to applying proven project delivery methodologies, DATAKRAF strives to empower entities through technology.

Role Description

This is a full-time on-site role for an IT Support position at Datakraf Solution Sdn Bhd in WP. Kuala Lumpur. The IT Support role involves providing technical support, troubleshooting desktop computers, and offering help desk support to ensure smooth IT operations and user satisfaction.

Job Responsibilities

  • Configure and implement new and existing operating systems and applications software
  • Research new products and technologies to improve system performance.
  • Work with vendors to develop/ maintain the current standard of performance.
  • Ensure adherence to procedures and processes for hardware, software and applications.
  • Interact with multiple business units in the deployment of new hardware.
  • Develop, modify, maintain, improve and troubleshoot existing systems
  • Perform hardware and software recovery.
  • Perform operational turnover on all system implementations.
  • Work with business clients to evaluate, streamline and improve current systems, processes and workflow.
  • Work with vendors to install new systems.
  • Analyze and resolve operating systems and application issues on various systems.
  • Develop troubleshooting tools to allow System Administration to support products when they are put into production.
  • Generate and maintain reports and documentation.
  • Research and evaluate new technologies, products and services and recommend acquisition and modifications as they relate to client application needs.
  • Perform other related duties as assigned or required