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Customer Service Representative (Banking)

Salary undisclosed

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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Competent in handling a range of banking enquiries to successfully support a customer in their banking needs.
  • Handling inbound and outbound (where appropriate) customer interactions.
  • Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.
  • Adheres and drives company values and behaviors in every customer interaction, always doing what is right by delivering open and honest communication
  • Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities.
  • Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably
  • Demonstrates resilience to pressure and the challenge this brings while adapting to critical work demands with flexibility
  • Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have

Qualifications

  • Minimum SPM qualification.
  • Diploma or Degree in Business Administration, Finance, Communication, or related fields is an added advantage.
  • Proven experience in customer service, preferably in the banking or financial sector.
  • Strong communication skills in English; proficiency in additional languages like Mandarin is an advantage
  • Excellent interpersonal skills, with the ability to handle different customer personalities and situations.
  • Basic knowledge of banking products and services.
  • Fresh graduates are welcome to apply