Customer Service Executive

Job Description

We are looking for candidates who are innovative, energetic, and enthusiastic about continuous learning and embracing new opportunities with a positive attitude at CHAGEE Malaysia. This position plays a vital role in contributing to CHAGEE’s success by upholding the highest standards of customer satisfaction and experience.

Key Responsibilities:

• Maintain all customer contacts and relevant information in customer service database.
• Attend to all complaints and issues raised by customers timely at social media or outlets. Ensures all complaints and issues raised are resolved satisfactory.
• Keeps abreast of company’s products and promotions information to answer to customer queries while gaining knowledge of future promotions, products, and processes.
• Supports all internal departments in store process readiness, and product and promotions launch. Provides relevant training and information to outlet staffs and internal stakeholders.
• Conduct survey and research on customer satisfactory level and experience towards the Brand and suggest and implement actions to improve and enhance overall customers experience.
• Enhances and implements customer cares related processes while adhering to standard operating procedures.

Job Requirement:

• Candidate must possess at least Degree in Business Administration and/or equivalent.
• At least 2 years of relevant customer service experience.
• Prior working experience in similar role in Food & Beverages Industry is an added advantage.
• Excellent oral, written and inter-personal communications skills, adapt at dealing with and engaging people at all levels.
• Skilled at establishing and cultivating strong relationships with peers; across different levels of the organization and externally.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.