Customer Service ( Digital Banking Industry )||3K-3.5K||English & Mandarin Speaker|| Petaling Jaya
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1.Answering incoming calls, responding to live chat inquiries, and emails from customers related to
digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products
and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM
system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related
inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.
Job Requirement:
- Min Diploma
- Experience with Banking or e-Wallet contact centre experience (inbound calls) - Open to
Boost, GrabPay, FoodPanda, Lazada, TNG etc
- Fluent in English (verbal and written)
- Fluent in Mandarin (verbal only)
- Must have experience in inbound call centre and email functions.
- Able to work on rotational shift basis
- Age Range : 23 - 39
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service (Banking Sector): 1 year (Preferred)
Language:
- Bahasa Malaysia, English & Mandarin (Preferred)