Operational Risk Manager

Job Summary

The Operational Risk Manager requires business acumen and appropriate knowledge and

experience in the Operational Risk field. The Operational Risk manager will effectively be

driving Operational Policy and Standards, Policy Assurance, Regulatory Compliance, Fraud

Risk, Shariah Risk, Reporting and Management Information. The successful candidate will

have a strong understanding of operating in a second line capacity within an operational risk

organisation, and can respond flexibly and collaboratively to evolving business, regulatory

and threat requirements.

The manager will coordinate Business Continuity Planning (BCP) and Business Continuity

Management (BCM), incorporating extensive experience in these areas to safeguard the

bank's operations and customer services.

Key Responsibilities

1) Operational Risk

 Prepare and maintain operational risk management policies / guidelines

 Communicate and coordinate operational risk management activities in the bank

 Facilitate the review of operational risk controls with all departments.

 Support business units in managing operational risk through the use of Risk Control

Self-Assessment and identification of key risk Indicators.

 Perform operational risk reporting as per ORION/KijangNet requirements.

 Conduct Strategic Risk Profile and Risk Register exercise of the bank.

 Develop and update operational risk policies and guidelines, aligning with the bank's

strategic goals and regulatory frameworks.

 Lead operational risk assessments, enhancing risk awareness and control measures

across the Consumer Bank division.

 Manage the RCSA process and the identification of KRIs to proactively mitigate risks.

 Oversee the collection and analysis of operational risk data, providing strategic

insights to senior management.

 Coordinate with the bank’s departments to ensure the successful implementation of

operational risk strategies.

 Establish strong ties into the relevant OR governance, risk and control committees to

ensure adequate reporting of Operational Risk.

 Drive integration of operational risk reporting and associated Policy / Standards.

2) Business Continuity Planning (BCP) and Management (BCM)

 Serve as the BCP Coordinator, leading the development and regular updating of the

bank’s BCP strategies.

 Conduct BCM exercises, ensuring readiness and effective response to operational

disruptions.

 Work with cross-functional teams to establish resilient processes and backup

systems for critical bank functions.

 Train and guide bank staff on BCP protocols and emergency procedures.

3) Fraud Risk Management

 Develop and maintain an effective fraud risk management framework.

 Coordinate with the security and investigations team to resolve fraudulent incidents

and implement preventive controls.

 Analyze fraud trends and advise on system enhancements to mitigate fraud risks.

4) Shariah Risk Management

 Integrate Shariah compliance into risk management policies and operational

procedures.

 Work closely with the Shariah committee to ensure all Consumer Bank products and

services are compliant with Islamic finance principles.

 Conduct regular Shariah risk assessments and provide training to staff on Shariah

compliance issues

5) Reporting and Compliance

 Prepare risk reports and dashboards for regulatory bodies and internal stakeholders.

 Ensure compliance with local and international risk management standards and best

practices.

6) Other Responsibilities

 Prepare and submit BNM regulatory reporting.

 Assisting with and contribute to UAT (User Acceptance Testing) for the systems.

 Undertake any ad-hoc assignments and tasks as directed by management.

 Driving and contributing to the establishment of the Bank Departments’ Key Risk

Indicators (KRIs), Risk Control Self-Assessments (RCSA), Risk Profiles, and Risk

Register.

Qualifications and Requirements

 A minimum of 5+ years of experience in managerial of operational risk management

in Consumer Banking operations.

 Previous experience as a BCP Coordinator and in BCM, with a proven track record in

planning and executing continuity strategies.

 Bachelor’s or Master’s degree in Finance, Risk Management, Business

Administration, or related fields.

 Professional certifications in risk management or business continuity are highly

regarded.

 Strong analytical and decision-making capabilities with a comprehensive

understanding of risk assessment tools and methodologies.

 Excellent leadership and communication skills, with the ability to influence and

engage stakeholders across all levels of the organization.