Application Service Expert (L2 support)
Salary undisclosed
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Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapore, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes: Monitoring & Control; Availability & Reliability and Optimization relying on 2 main expertise: IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.
Reporting to the Remote Assets Service Manager, Alizent is currently seeking a proactive and inventive application IT/OT specialist able to provide the operational services of Bulk Supply Chain execution solutions.
Join us to be a key part of the digitization of global and international industrial companies in various sectors.
How will you CONTRIBUTE and GROW?
The candidate will have to provide operational services, mainly support to industrial operations, to the Bulk Supply Chain solutions over their complete value chain: from Industrial Assets connection and monitoring, to optimization and performance, via custom apps development and data management.
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Reporting to the Remote Assets Service Manager, Alizent is currently seeking a proactive and inventive application IT/OT specialist able to provide the operational services of Bulk Supply Chain execution solutions.
Join us to be a key part of the digitization of global and international industrial companies in various sectors.
How will you CONTRIBUTE and GROW?
The candidate will have to provide operational services, mainly support to industrial operations, to the Bulk Supply Chain solutions over their complete value chain: from Industrial Assets connection and monitoring, to optimization and performance, via custom apps development and data management.
- Assist functionally and technically users with contractual commitments of the use of solutions
- Provide Level 2 support services for off-the-shelf / custom solutions or applications related with ALTO (Bulk Supply organization, optimization, and dispatching)
- Carry out, implement and monitor action plans aimed at continuous improvement of the service (improve solution and customer knowledge, reduction of incidents, increase resolution ratio/s…)
- Set up and monitor key activities of the solution within its ecosystem to improve the operational performance of the customer
- Propose solutions to increase the reliability and quality of the applications as well as to reduce operating and on call costs while ensuring an adequate level of security
- Participate actively in the updating of application’s documentation linked to support activities
- University Degree or Diploma in Information Technology or Computer science.
- Minimum of 3 years of experience in the field of information systems, including 2 years as an application/system support
- Relevant experience in testing, troubleshooting and systems support activities.
- Good knowledge of the basic concepts of the MS SQL Server database systems, or any Relational Database
- Good knowledge of scripting languages (PowerShell, PL/SQL and TSQL).
- Good communication skills.
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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