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Customer Service | Mandarin Speaker | up to 4.5k basic | SPM holder

RM 4,500 - RM 5,000 / Per Mon

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Responsibilities :

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database

Requirement :

  • SPM holder with min 6 years of experience encourage to apply
  • High school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Location : Cyberjaya
  • Permanent position

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM4,500.00 - RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Required)

Language:

  • Mandarin (Preferred)