Director of Operations (Pre-opening) at Kimpton Kuala Lumpur @ The Exchange

IHG is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to belong.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Do you see yourself as a Director of Operations at Kimpton Kuala Lumpur?

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.

Reporting directly to the General Manager, the Director of Operations is responsible for overseeing the day to day running and the strategic planning of the hotel operation. They will ensure the delivery of exceptional and unique service standards across all areas.

The director of Operations will assume operational responsibility and drive the performance of our one-off property. With extensive experience in lifestyle properties and multi outlet restaurants and bars, they will contribute to the creation of a brand of one to maximize reputation, revenue and profitability across all areas in line with budget expectations.

You will deputize in the absence of the General Manager and continually develop the product and the guest service proposition to ensure it is positioned as the market leader.

What we need from you

• Ideally, we are looking for a well-rounded Director of Operations with Rooms or Food & Beverage background with 3 years + as Director of Food & Beverage or Rooms Division Director in reputed brands. Our ideal candidate will need to demonstrate high levels of guest focus and display that they have a solid financial and commercial awareness.
• We are looking for a self-motivated forward-thinking individual with a strong Hotel Operational Background within a large lifestyle, multi-outlet environment.
• You should be a confident communicator with the ability to lead and develop your teams and influence across all areas of the business.

As Director of Operations you will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels. You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to belong.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Do you see yourself as a Director of Operations at Kimpton Kuala Lumpur?

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.

Reporting directly to the General Manager, the Director of Operations is responsible for overseeing the day to day running and the strategic planning of the hotel operation. They will ensure the delivery of exceptional and unique service standards across all areas.

The director of Operations will assume operational responsibility and drive the performance of our one-off property. With extensive experience in lifestyle properties and multi outlet restaurants and bars, they will contribute to the creation of a brand of one to maximize reputation, revenue and profitability across all areas in line with budget expectations.

You will deputize in the absence of the General Manager and continually develop the product and the guest service proposition to ensure it is positioned as the market leader.

What we need from you

• Ideally, we are looking for a well-rounded Director of Operations with Rooms or Food & Beverage background with 3 years + as Director of Food & Beverage or Rooms Division Director in reputed brands. Our ideal candidate will need to demonstrate high levels of guest focus and display that they have a solid financial and commercial awareness.
• We are looking for a self-motivated forward-thinking individual with a strong Hotel Operational Background within a large lifestyle, multi-outlet environment.
• You should be a confident communicator with the ability to lead and develop your teams and influence across all areas of the business.

As Director of Operations you will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels. You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.