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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Reservation Assistant

Salary undisclosed

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Original
Simplified

• Quality and accurate work is produced

• Duties performed efficiently

• To work shift and follow duty roster set by Superior.

• Good customer relations with clients and colleagues

• Maintains pleasant and courteous attitude at all times

• Ability to supervise and delegate with respect

• Experience with room forecast, promotion and budgeting.

• An equivalent combination of education and experience will be considered.

• Carries out responsibilities in accordance with the hotel’s policies, QSS and applicable laws.

• Responsibilities include planning, assigning, directing work, addressing complaints, grievances and resolving problems.

• Communication skills in English and Bahasa Malaysia, oral and written.

• Ability to present information to groups of guests, employees, suppliers or Manager of the hotel.

• Ability to write business correspondence, reports, memos and other documents.

• Computer literacy, including database management.

• Superior hotelier skills and training skills.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standards exist.

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Duties and Responsibilities

• Constantly review task processes and staffs productivity in ensuring that work standards are consistently met.

• Handle staff scheduling and administrative report requirements.

• Ensure that all Front office correspondence is filed accordingly.

• Handle all office supplies and equipment requisition.

• Provide guidance and assistance to Telephone Operator in special requests or problem that may arise in the department.

• Handle special projects delegated by Reservations Manager / E-Commerce Assistant Manager

• Take charge of the department in the absence of the Reservation Manager/ E-Commerce Assistant Manager

• Supervise and conduct training for new hire on hotel reservations QSS.

• Ensure all staff adheres to all reservations standard as layout in QSS.

• Review daily no-shows and late cancellations and follow up for necessary action.

• Review daily arrival list for next day and ensure necessary correspondence for the purpose of billing are present and all information are correctly updated as according to QSS.

• Ensure 6pm Hold reservations are kept to the minimum at all times and take necessary action as required.

• Ensure all reservation bookings received either by fax or e-mail is keyed in PMS in a timely manner & replied to guest within a minimum of 12 hrs and a maximum of 24 hrs accurately.

• Ensure maximum cross selling is consistently adhered too.

• Conduct and attend meeting/briefing as required.

• Coordinate reservations requirements and handle inter-department communications.

• Constantly update associates and respective department on status and selling strategies as dictated by the Reservations Manager.

• Alert the Reservations Manager/E-Commerce Assistant Manager of any sudden fluctuation in occupancy levels.

• Implement inventory control and selling strategies as dictated by the Reservations Manager/E-Commerce Assistant Manager / Director Of Sales

• Monitor group reservations activities and cut-off schedules

• Monitor free sale allotments and release unused space based on cut-off schedules.

• Review all arrivals during tight periods to minimize unexpected “wash” or attrition.

• Monitor call handling so that opportunities in up selling are maximised

• Closely monitor tight dates and give recommendations to Reservations Manager on yield opportunities.

• Assist Reservations Manager in generating weekly and monthly forecast.

• Work closely with Sales Personnel to understand company and travel agent profile

• Build good business rapport with all potential clients/secretary of company and travel agents. Perform telemarketing whenever necessary

• Foster high level of morale amongst the Reservation Agent

• Assume any other duties as delegated by the Reservations Manager / E-Commerce Assistant Manager

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