Processing Services Team Leader

Do you have experience in leading, supervising and coaching team members or have you previously worked in a Processing Services Team, and would love the opportunity to work in a dynamic environment to help drive business improvement?

Would you enjoy a role with a clear career progression path, in a growing team that fosters a fantastic culture with great benefits?

Liberty Specialty Markets, offers specialty and commercial line insurance and reinsurance across Asia Pacific.

Find out what it takes to be part of a global Fortune 100 company that exists to help people embrace today and confidently pursue tomorrow.

• Global company
• Team-work culture
• Competitive salary and benefits
• Career development opportunities

Our Company

At Liberty, we take a long-term view, and part of that is building real relationships, both internally, with colleagues, and externally, with our clients and brokers.

Our people have the opportunity to have real impact; we want to grow people’s career, recognize their potential, celebrate what makes them different and give them the knowledge & environment to succeed.

Liberty’s leadership team & management has the stability, experience & foresight to steer us through the ups & downs of the financial cycle, while empowering our teams to focus on market relevance & delivering quality customer service. Other benefits include:

Wellness & Inclusion – our employees are what make us outstanding & we celebrate diversity. We offer a range of tools to support employee well-being & diversity, inclusion & equity, such as well-being training, EAP guidance, office massages, generous parental leave allowance, fresh fruit & snacks + much more.

Career Development – sophisticated induction program, robust technical & non-technical training, travel opportunities, management & leadership development program, change management training + much more.

Community & Environment - our nominated charities align themselves with the Liberty philosophy of helping people live safer, more secure lives and all Liberty employees are actively encouraged to get involved in giving back to community. Whether that be taking part in company organized volunteering opportunities or using your extra 1 paid day per annum service leave dedicated to giving back to the community.

Some of the key responsibilities of the role include:

Operation – Ensuring All Underwriting & Claims Teams across Asia Pacific are provided with support, including but not limited to:

• Monitor and maintain electronic mailboxes for new submissions.
• Logging and clearing submissions in a timely manner – in adherence with required KPI.
• Accurately identify the products and lines of business for new submissions.
• Input, maintain and ensure Integrity of data associated with all created/entered records.
• Updating and maintaining other underwriting & claims systems.
• Identify, prioritize and process Claims payments in adherence with SLA document.
• Complete Loss Runs in adherence with SLA document.
• Underwriting & claims file creation and maintenance.
• Supervisor/Manager in migration and transitioning of new tasks to PST.
• Complying with all training material and manual.

Leadership – Supervise and monitor team’s work commitments ensuring daily workflows are managed effectively and KPI/SLA maintained. Providing technical support and coaching to team members, acting as a Subject Matter Expert across all processes and a point of escalation. Deliver training for new hires & refresher trainings with knowledge inputs ensuring all team members achieve targeted competency and accuracy

Stakeholder Management – Proactively identify problems and challenges with the team or stakeholders and present possible solutions.

Quality Assurance – Perform monthly and quarterly Quality Checks of the team’s processed transactions. Continuing to seek improvement of the product and of self by the continuous improvement of practices and processes. Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.

Reporting – Prepare monthly and quarterly reporting of KPI/SLA statistics. This includes preparing daily aging report of any outstanding work that has been carried forward and present in daily scrum and rearrange resources if necessary.

About you

• Ability to lead, train and motivate a team of 5-6
• Ability to work in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Excellent organization skills – able to prioritize work and meet deadlines
• Possess hands on attitude and teamwork spirit
• Proactive, results oriented and good interpersonal skills
• Must possess at least a degree in any field.
• Experience in a Team Leader role within the General Insurance/and or Insurance broking industry is good to have.
• Good oral and written communication skills in English
• Ability to be a self-starter and a flexible and positive team player

WHAT NEXT?

If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.

Please click APPLY and attach your resume.

Agencies – We’ve got this covered!

We care about your privacy and the protection of your information. Our Privacy Policy is available at https://www.libertyspecialtymarketsap.com/footer/privacy-policy/. By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.