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Content Moderation Specialist

Salary undisclosed

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#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Review and verify user-generated content including text, images, videos and comments to ensure high quality standards, appropriateness of content and ensure compliance with platform policies
  • Ensure content is free of grammatical errors, typos and inconsistencies
  • Ensure images are free of visual defects, such as blurriness, poor lighting and inappropriate cropping
  • Check for adherence to style guidelines, branding requirements & overall coherence
  • Communicate effectively with stakeholders regarding content standards and review outcomes
  • Regularly and repeatedly take on new projects with fast moving targets and tight turnaround times
  • Maintain high levels of confidentiality while performing investigations and demonstrating to comprehensively document investigations
  • Ensure the content, description, narrative uploaded on platform are accurate.
  • Provide structured feedback and recommendations for process improvement on an ongoing basis
Who are we looking for?
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
  • High affinity and cultural awareness of political and social situation regarding the relevant market or region that will be supported.
  • Ability to work with technology well and is naturally tech savvy.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
  • Ability to handle multiple priorities, work in a fast environment, and manage their time effectively.
  • Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Yasmin Basalamah (012-6600465)