Basic RM 9,000-11,000 Mandarin Speaking Customer Service Senior Manager @ Bukit Bintang
Salary undisclosed
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Job Responsibility
- Responsible for receiving, following up, and resolving complex issues related to Web3, ensuring no issues are overlooked and all are resolved in a closed-loop manner.
- Proactively identify problems and promote solution through product and proceed optimization to enhance user experience.
- Provide accurate advice when collaborating with the product team and accurately evaluate the optimization decisions proposed by the development team.
- Strong ability to promote problem-solving and develop comprehensive related processes to drive team development.
- Communicate across departments, coordinate with others, and lead the team to achieve goals.
- More than 5 years of experience in managing customer service teams. Experience in managing multinational teams is preferred.
- Relevant experience and ability in data analysis, proficient in using software such as Office and XMind.
- Strong logical thinking and problem analysis skills, with a through understanding of the business field and the ability to identify the roof cause of problems.
- Ability to independently complete SOP formulation and process design, ensuring feasibility and executability of the designed processes.
- Grab meal allowance: RM25/day (subject to previous month attendance) payable in Grab business account
- OT Transportation Grab Car Allowances: 9pm to 6am (next day) during working days
- Team building pay & claims up to RM200 / month
- Medical coverage in/outpatient under AmMetLife
- Training fund @ RM1500 / year (Upon confirmation, after 3 months)
- Gym Subsidy @ RM1000 / year (Upon confirmation, after 3 months)
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