Application Support Specialist (BC365)
Salary undisclosed
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Job Responsibilities:
- Assist in the implementation and customization of Microsoft Dynamics 365 Business Central solutions.
- Work closely with internal stakeholders and external consultants and project managers to understand user business requirements and translate them into functional specifications.
- Act as a liaison between internal finance teams and external consultants in coordinating requirements, implementation and customization phases.
- Provide 1st level support to end-users and assist in escalating issues to 2nd or 3rd level support teams as needed.
- Manage Business Central 365 accounts, including creation, modification and deactivation.
- Document processes, configurations, and user guides.
- Stay updated with the latest features and changes in Business Central and translate them into actionable updates to end users.
Requirements:
- 2-3 years of relevant working experience in Microsoft Dynamics 365 Business Central or Microsoft Dynamics Navision.
- Bachelor’s degree in IT is ideal, but also open to other degrees (Finance, Economics, etc) with sufficient relevant work experience in Microsoft Dynamics 365 or Microsoft Dynamics Navision.
- Certification in Microsoft Dynamics 365 Business Central & Microsoft Dynamics Navision and familiarity with JetReport applications are highly advantageous.
- Understanding of ERP systems, preferably Microsoft Dynamics 365 Business Central (or previous versions – NAV, Navision), Microsoft Finance and Operations.
- Excellent communication and interpersonal skills, with the ability to effectively support different stakeholder groups.
- Resourceful and able to work independently.
- Strong interest in learning and adapting to new technologies and methodologies.
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