Executive / Senior Executive

Marsh McLennan Asia Business Services (MMABS) is seeking candidates for the following position the Kuala Lumpur Office:

Executive / Senior Executive

The incumbent is to be part of the Kuala Lumpur Shared Service Centre (KLSSC) Broking Operations team that is responsible for processing tasks and supporting the business stakeholders for back-end broking functions.

What can you expect?

• Be a part of a regional operational shared service center.
• Interact diverse colleagues and stakeholders from various lines of business within MMC.
  
  

What is in it for you?

• Career Development and Training Opportunities.
• Learn insurance operations best practices from regions across ASEAN.
• Explore opportunities to work on regional and global projects.
• Conducive Smart Office work environment.
  
  

We will count on you to:

Delivery Management

• To ensure timely delivery based on the agreed standard and productivity to meet SLA and Metrics on Accuracy, Productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries.
  
  

Process Management

• Ensure seamless and timely delivery of tasks assigned based on agreed standards, accuracy, and productivity.
• Ensure adherence to policies and procedures as per organization's standards and SOPs
• Where needed, to interact, with stakeholders to ensure proper execution of tasks.
• Provide support to Team Leader/ Team Manager on work Allocation of tasks; follow\v-up till completion including capturing of transactional data accurately.
  
  

Compliance

• Adhere to audit sampling guidelines / SOX
• Ensure adherence to policies & procedures as per organization's standards and laid out SOPs
• Providing recommendations and highlight areas of improvement tied to analysis and
• assessment of credit process related risks
• Ensures timely and accurate production/processing of complex documents/information (includes report preparation).
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships.
• Adheres to Company policies and performance standards.
• Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives
  
  

What you need to have:

• Minimum of bachelor’s degree in any field.
• Relevant working experience in an insurance industry/ Shared Service Center or Policy Processing/ Servicing
• High Proficiency in using MS Office Application.
• Good communication and interpersonal skills.
• Good at written & oral Cantonese & English
  
  

What makes you stand out:

• At least 1 years of similar working exposure for admin & official document preparation.
• Possess drive to meet assigned KPI.
• Detail-oriented to comprehend and summarize appropriate information.
• Willing to learn and take on new challenges.
• Excellent coordination skills and ability to work with multiple stakeholder
• Fresh graduate is acceptable.
  
  

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

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