Senior Engineer - Citrix and VDI
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We are representing our client, a trading MNC company in telecommunication industry is looking for a dynamic and result oriented candidate to fill their current job opening of Senior Engineer Citrix and VDI to be based in KL Gateway Mall, Kuala Lumpur.
Job responsibilities:
A. General Support related
Consultant in charge of the role:
Ashley Tiong
Recruitment Consultant
WhatsApp no: +60 16-688 6389
We are representing our client, a trading MNC company in telecommunication industry is looking for a dynamic and result oriented candidate to fill their current job opening of Senior Engineer Citrix and VDI to be based in KL Gateway Mall, Kuala Lumpur.
Job responsibilities:
A. General Support related
- Supports his/her team during L2/L3 diagnosis when technical issues rise in his/her scope of expertise.
- Is aware of the Corporate IT structure so that he/she anticipates interrelationships within the organization.
- Guarantees the production readiness for day-to-day operations.
- Is available and able to drive technically severity incidents that occur within the scope of their role.
- Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the operations.
- Perform health checks as defined and take respective actions.
- Responsible for service request, change, escalated incidents and other tasks.
- Facilitates collaboration and information sharing team.
- Motivates, encourage team collaboration and sharing of best practices.
- Participates to the departments activities including brainstorming, team building and other team or transversal actions.
- Fosters innovation mindset.
- Focus on automation and optimization of resources to improve efficiency.
- Procurement To review hardware maintenance support and procure/renew licenses in an on-going basis.
- Support on all escalated incidents from Level 1 support.
- Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
- Change management Preparation of roadmaps, execution of Request for Change.
- End to end support for Citrix, VDI.
- Service improvement contributions.
- Problem tickets task actions to identify root cause of issues.
- Assign service request and tasks in timely manner via ServiceNow ticketing tool.
- Generate internal knowledge base articles and issue resolution and maintain Level-1 troubleshooting workflows
- Perform server maintenance and operational procedures
- Manage user profiles and data
- Perform maintenance and environment upgrades
- Review periodic reports of sever health, resource usage, user experience, and overall environment performance
- Review vendor knowledge base articles and newly released updates
- Perform policy-level changes and make Active Directory updates
- Review change control requests that impact the Citrix VDI environment
- Review knowledge base articles and issue resolution scripts for accuracy, compliance, and feasibility
- Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA
- Documents, reviews, maintains and shares relevant technical information to the team.
- Implements and develops improvements based on best practices.
- Focuses on automation and optimum use of the team to improve efficiency.
- Reviews technology changes to identify potential risks.
- To provide outside of working hours operation support and attend to on-call basis whenever required.
- Work together with Service Manager on incident resolution and RCA.
- Priority-1 incidents within the targeted system restoration time.
- RCA (Root Cause Analysis): RCA has to be determined for at least 80% of incidents and within timeline SLA.
- Candidate must possess at least Diploma in IT or Equivalent discipline.
- Minimum 4 years technical hands-on working experience in Citrix VDI.
- Minimum 5 years End User Technology (EUT).
- Proven working experience with Citrix Xenapp7.x, Xendesktop7.x, Citrix Workspace Virtual App and Desktop 1912 in a Windows 2008 /2012/2016 environment and latest versions of the product VMware.
- Experience with Provisioning Services, Hyper-V, and NetScaler/ADC platform.
- In-depth working knowledge of the Windows environment with at least 3-5 years of Windows administration experience and a strong understanding of network concepts.
- Certificate knowledge (Installation on NetScaler, Servers, generating new certs from local signed).
- Candidate must be willing to work in KL Gateway Mall Gateway Mall, Kuala Lumpur.
Consultant in charge of the role:
Ashley Tiong
Recruitment Consultant
WhatsApp no: +60 16-688 6389
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