BST HR & HR Operations Director

What You’ll Do

A company is seeking an experienced BST HR & HR Operations Director/ Senior Manager to drive the People agenda for employees across 6 offices. This role ensures that all HR policies and processes are meticulously aligned with both regulatory compliance and BCG guidelines, and for operations to adhere to the highest ethical and in alignment with the overall business strategy. The role is charged with overseeing the employee lifecycle of BST HR. This includes strategic HR planning and the execution of HR initiatives that align with our business objectives, focusing on talent and performance management and strengthening employee value propositions for BST in the company. Focus on employee relations to foster a harmonious workplace environment and effective implementation of consequence management framework. This position reports directly to the Human Resources Senior Director and requires extensive collaboration with the Chair, Functional Senior Directors, AP HR for effective implementation to meet the diverse needs and strategic goals of BCG.

The role includes, but not limited to the following:

BST HR

• Develop and implement HR strategies that effectively address the needs of the BST population, ensuring alignment with overall business goals.
• Provide strategic direction and oversight to the talent acquisition processes, ensuring they are robust and aligned with the strategic workforce planning to attract and retain top talent.
• Strategic guidance and support for performance management processes ensuring they are fair, consistent, and aligned with BCG objectives. Drive continuous improvement to performance management process to enhance effectiveness and adapt to evolving organizational needs.
• Foster a positive work environment that encourages high performance and employee satisfaction through innovative engagement and recognition programs.
• Drive and manage change initiatives within BST in collaboration with the Chair, Functional Senior Directors, ensuring smooth implementation and minimal disruption to business operations.
• Responsible for budgeting BST of HR function, ensuring financial resources are optimally allocated and managed to support HR initiatives and business needs.
• Oversee pyramid planning to ensure BST is well-equipped to support the company’s continuous growth. Includes succession for BST, involving strategically identifying and preparing high-potential employees for future BST leadership roles to drive continuity and career progression within BCG.
• Manage the compensation and benefit strategy and implementation for BST, ensuring it is competitive and aligns with local market trends, to attract and retain top talent while boosting employee satisfaction and motivation.
  
  
  

HR Operations

• Oversee the development, implementation, and continuous refinement of HR policies and procedures across all offices, ensuring policies are compliant with local regulations and BCG global guidelines.
• Monitor changes in employment laws and regulations across the company and ensure all HR practices are updated accordingly to maintain compliance. Implement governance structures that uphold internal policies and country legal standards.
• Enhance HR operational processes to increase efficiency and effectiveness. This includes optimizing systems and hubs for employee onboarding, employee data management and exit processes, amongst others.
• Work closely with other HR functions in People Team, Finance, Operations to ensure HR operations integrate smoothly and a cohesive approach to HR service delivery.
• Oversee the lifecycle of the contingent workforce, from approval to offboarding, ensuring each stage adheres to BCG policies and local regulations. This includes managing approvals, onboarding, data management, and seamless offboarding processes. Additionally, supervise external vendors to ensure that their services meet BCG’s quality standards and compliance requirements.
  
  
  

Employee Relations

• Provide strategic oversight and leadership for the Employee Relations (“ER”), with focus on guiding the overall approach on investigations and ensuring that practices align with BCG code of conduct and values.
• Develop and implement proactive strategies to enhance workplace relations and culture, which includes training programs and establishing effective communication channels to enhance workplace relations and foster a positive organizational culture.
• Provide consequence management oversight and ensure the frameworks are applied consistently and fairly across BCG and are in compliance with internal policies and external legal requirements.
  
  
  

YOU’RE GOOD AT

• Strong HRBP ability to align business objectives with the needs of employees across BST functions.
• Proficient in developing workforce plans that support business objectives and enhance organizational effectiveness, with the ability to forecast talent needs and address talent gaps effectively.
• Expertise in creating and implementing compensation and benefits programs that are competitive, designed to attract and retain top talent while managing costs efficiently.
• Demonstrate strong interpersonal and relationship management skills to effectively build trust & credibility with senior leaders and interact effectively with all levels of the organization.
• Skilled in identifying problems quickly and using critical thinking to analyze and implement effective solutions. This is crucial in managing HR issues that could impact the organization.
• Manage a dynamic environment and adapting strategies to meet changing business and HR needs
• Ability to handle competing priorities with flexibility, whilst maintaining strategic alignment.
• Proficient in communicating clearly and persuasively across various platforms and to all levels within the organization. Excellent presentation skills, both in person and in a virtual setting.
• Highly developed emotional intelligence to understand, empathize, and interact effectively with different employee emotions and personalities, fostering a supportive and inclusive workplace.
• A positive, pragmatic, and solution-oriented approach, with a high degree of professionalism.
  
  
  

You Bring (experience & Qualifications)

• You possess a Bachelor’s degree in Human Resources, or a related field.
• Professional Experience: You have at least 15 years of HR experience, with a proven track record in a senior HR role, preferably in a multinational and/or matrix-structured environment
• Demonstrated expertise in strategic HR planning, talent management, employee relations and comprehensive knowledge of employment law and performance management.
• Experience in handling HR operations across multiple countries, with a keen understanding of various cultural nuances and legal requirements in international HR practices.
• Familiarity with modern HR Information Systems and HR technologies that drive efficiency and data-driven decision making.
  
  
  

YOU’LL WORK WITH

BCG’s HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees—from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.

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