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Customer Relations Coordinator

Salary undisclosed

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Job Responsibility

  • Respond to customer inquiries and concerns in a timely and professional manner
  • Resolve customer complaints and issues in a fair and efficient manner
  • Provide accurate and concise information to customers about our products and services
  • Process customer orders, returns, and exchanges accurately and efficiently
  • Handle customer service issues in a calm and composed manner
  • Collaborate with other departments to resolve complex customer issues
  • Stay up-to-date on product knowledge and company information to effectively respond to customer inquiries
  • Identify and escalate critical customer issues to management as necessary
  • Maintain accurate records of customer interactions and issue resolutions
  • Participate in training sessions and workshops to improve customer service skills
  • Contribute to the development of new processes and procedures to improve customer service

Job Requirements

  • High school diploma or equivalent required; associate's degree or bachelor's degree in a related field preferred.
  • 1-2 years of customer service experience in a call center or retail environment.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Job Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
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