Customer Service Manager
RM 6,000 - RM 8,500 / Per Mon
Original
Simplified
- Stay informed about industry regulations and standards to ensure ongoing compliance.
- Assist in the preparation of regulator submissions and responses.
- Collect, analyze, and report on quality metrics to identify trends and areas for improvement.
- Prepare and present quality performance reports to management.
- -Lead and facilitate continuous improvement initiatives to enhance product quality and operational efficiency.
- Collaborate with cross-functional teams to implement best practices.
- Coordinate internal and external audits to assess compliance with the QMS.
- Prepare audit reports and follow up on corrective actions as needed.
- Develop, implement, and maintain the QMS in accordance with ISO standards and other relevant regulations.
- Ensure that quality objectives are established and aligned with organizational goals.
- Bachelor’s degree in a relevant field (e.g., Engineering, Quality Assurance, Business).
- Minimum 3-5 years of experience in quality management or related roles.
- Experience with quality standards (e.g., ISO 9001) and quality tools (e.g., Six Sigma, Lean).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.Ability to work collaboratively in a team environment.
- Proficient in quality management software and data analysis tools
- Certification in quality management (e.g., ASQ Certified Quality Auditor, ISO 9001 Lead Auditor) is preferred.
- Attractive Salary
- Bonus
- Annual Salary Increment
- Medical Benefits
- Training Provided
- Company Incentive Trip
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