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  1. Go to Settings.
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Jobs or company...

Service Automation Engineer (PCS7)

Salary undisclosed

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What are my job responsibilities?

  • Completes broad scope of technical tasks for Automation system including installation/commissioning,
  • maintenance and evaluation of customers equipment and systems.
  • Support Infineon SLA customer at Malaysia northern region.
  • Manage, collaborate and lead the entire SLA team at Infineon plant site.
  • As a primary point of contact for SLA-related inquiries from customer, internal teams, and management.
  • Communicate effectively to address concerns, provide updates, and maintain transparency.
  • Responsible for the SLA KPIs setting and ensuring that all aspects of Service Level Agreements (SLAs) are met between Siemens and its customer.
  • Conduct periodic audits to ensure that service delivery and the SLA team practices align with SLA commitments to meet the customer expectation.
  • Fully involved in technical design and developments for service offerings.
  • Supports customer remotely and on-site activity as per contract service level agreement, preventive maintenance and troubleshooting breakdown job for the assigned task and schedule given by the end user.
  • Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project during acquisition, negotiation, and planning.
  • Sales support on technical and any upcoming project opportunity related to automation job scope.
  • Ensure all the supporting documents (i.e., Service report) furnish on time after activities completion.
  • Work out on migration proposal for the obsolete automation system.
  • Ensure customer satisfaction after job completion and hand over.
  • On time submission of time sheet for backend process and billing purpose.

What do I need to qualify for this job?

  • Degree holder in Electronics and Electricals.
  • At least 2-3 years of working experience with Siemens PLC and HMI job related.
  • Experience in Siemens S7 PLC, HMI and IPC product range.
  • Knowledge on STEP-7, WinCC, TIA Portal and PCS7 to support on-site activities and project commissioning task.
  • Certification in SLA management or related fields is a plus.
  • Experience in handling automation upgrade or migration project.
  • Excellent in communication, writing and interpersonal skills, with the ability to interact with diverse stakeholders.
  • Ability to work in various challenging environment.
  • Able to work as a team and initiative to learn.
  • Willing to work on the different assign workplace

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