Process Executive (Content Reviewer) – Mandarin Language

Job Title: Process Executive (Content Reviewer) – Mandarin Language

Job Location: KL, Malaysia

Experience: 0-2 years

Day-to-day Responsibilities

• Understand and remain up to date with client’s policies and guidelines & Review user reports regarding website content.
• Analyse and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner.
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
• Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
• Review the reported content within agreed turnaround times and standards of quality.
• Recognize trends and patterns and escalate issues outside policy.
  
  

Professional Skills Requirements

• Fluency in English and Mandarin | Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive.
• Well-developed logic-based decision making and ability to triage and escalate borderline cases
• Excellent communication (verbal and written) & Quick learner and adaptable to learn new processes, concepts, and skills
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
• Passion for social media. Conversant with channels that provide on demand Video
• Must have some inclination/ viewpoint towards any/some of the following: - Social media regulation - Online free speech - Govt regulated Internet controls - Support for vulnerable sections of the society - EU policy making - Business process efficiency - Project management.
  
  

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.