Merchant Services Officer

Position Summary

The key function for this role is to provide support to both internal and external stakeholder, work closely with Singapore team on tasks assigned. Undertakes administrative job duties as it pertains to the Business Department. Utilizes skills to make certain that the merchant team have proper equipment or literature to do their job. Coordinate with Sales Person / RMs and make new plans and improvise processes to enhance the work environment. Ensure all requests / issues from merchants and internal stakeholders are attended to and resolved within the agreed SLA

Key Responsibilities

• Prospect and perform first level of KYC for all incoming sales leads, and assign to respective Sales teams
• Handle and provide administrative assistance to Singapore Business team and management as required
• Engagement with merchants through calls and emails regarding applications of products & services provided
• Merchant Engagement to request for additional information / documents due to compliance requirement
• Collaborate with internal stakeholders to resolve problems, facilitate solutions and enhance service delivery
• Contribute towards improvement efforts and initiatives
• Continuously learning and improving on product and job knowledge
• Comfortable with cross-selling of Value-added services and product

Requirements

• Diploma with relevant working experience in the service industry
• Minimum 2 years of experience in a dynamic working environment
• Familiar with Microsoft Office (Vlook Up/ Pivot table)
• Detail-oriented, able to multi-task and meticulous
• Diligent, well-organized with good time management skills
• Ability to work under pressure and adhere to meeting timelines
• Comfortable with fast-paced environment
• A team player with strong work ethics and principle
• Excellent communication skills, both written and verbal in English
• Exceptional organizational skills and attention to details