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Korean Technology Support with upto 10,000 MYR Joining Bonus

Salary undisclosed

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We are seeking a highly motivated Technical Service Desk Agent fluent in Korean to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Korean through Phone/Chat and Emails.

Responsibilities:


  • Provide first-level technical support to customers in Korean via phone, email, or chat

  • Troubleshoot and resolve hardware and software issues

  • Document all technical issues and resolutions accurately Escalate complex technical issues to the appropriate team members

  • Assist customers with setup, installation, and configuration of software applications

  • Ensure excellent customer service and satisfaction at all times

  • Collaborate with other team members to improve processes and procedures

  • Fluency in Korean (both written and spoken)

  • Proven experience in a technical support role minimum 1 year of experience Excellent problem-solving and communication skills

  • Strong attention to detail and ability to multitask

  • Technical knowledge of software applications and computer systems

  • Ability to work well under pressure in a fast-paced environment

  • Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus


  • If you are fluent in Korean, have a passion for technology, and enjoy helping others solve technical issues, we would love to hear from you. Please submit your resume and cover letter in Korean for consideration.