Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Representative (English / Cantonese Bilingual)

Salary undisclosed

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About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

As a Customer Service Representative (Cantonese / English), you will be responsible for providing quick, accurate, and friendly service to customers via phone, email, or chat. You will work on multiple tools, tasks and ad-hoc requests as operationally required to meet the team performance metrics.

Working as a Customer Service Representative (Cantonese / English), We Offer:

  • Competitive salary
  • Amazing career growth opportunities
  • Work on-site at our brand-new office in KL

Working as a Customer Service Representative (Cantonese / English), You Will:

  • Provide quick, accurate, and friendly service to customers via phone, email, or chat
  • Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
  • Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
  • Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
  • Build lasting relationships with customers, and other team members
  • Be reliable, be on time and come in as scheduled.

Working as a Customer Service Representative (Cantonese / English), You Have:

  • Outstanding written and oral communication skills in English along with Cantonese
  • Ability to navigate through computer programs and email with ease
  • Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
  • Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
  • Learning and adapting to new technologies and tools quickly
  • Organized and reliable, prioritizing, working well under pressure to meet deadlines
  • Ability to understand and share the feelings of customers and provide them with a positive and supportive experience
  • Adaptable, flexible, approachable, and collaborative towards team goals and interests
  • Must successfully pass a background check
  • High school diploma or equivalent required
  • Must have at least six months of customer service experience or equivalent.
  • Candidates with the proficiency of B2 level in Cantonese & English are eligible for this profile
  • Candidate must be flexible working from the office

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

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