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Customer Service Executive (Mandarin Speaker)

RM 3,000 - RM 4,500 / Per Mon


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  • Reply to customer messages through online platforms.
  • Provide customers with a good level of service to achieve maximum customer satisfaction.
  • Process customer orders, returns, and exchanges with attention to detail and accuracy.
  • Handle and address customer complaints to ensure customer satisfaction.
  • Answer customers' inquiries about company's product details and resolve customer's concerns promptly.
  • Update required data in database system.
  • Support general operational tasks.
  • Candidate must possess at least Diploma.
  • SPM with work experience will be considered.
  • Good in English command.
  • Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients.
  • Minimum 1 year experience in Customer Service is preferred.
  • Fresh graduates are encouraged to apply as training will be provided
  • Proficient in computer operation.
  • Good computer skills such as MS Office is an added advantage
  • Strong sense of responsibility with your work, positive working attitude and a strong team player.
  • Being attentive, proactive and willing to learn
  • Working alternate Saturday
  • Entitled overtime.
  • SOSCO & EPF provided.
  • Career Progression.
  • Yearly increments & bonuses will be provided based on KPI.
  • Attractive benefit package such as training and travelling.
  • Medical insurance
  • Company trip/Travelling