Mandarin Speakers
RM 3,000 - RM 4,000 / Per Mon
Original
Simplified
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Job Role: Customer Service (Mandarin)
Job Location: KL Sentral
Work Schedule: 9hrs | General Shift 9am - 6pm, 5 days Rotational working days (Mon to Sun)
**Need Immediate Joiner to start from 23rd September onwards**
- Normal shifts
- Fresh Graduates are welcome to apply.
- EPF & SOCSO
- Medical leave
- Annual leave
- Medical Insurance
- Training Provided
- Performance Bonus
- 5 Working Days
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