Epicareer Might not Working Properly
Learn More

Customer Support - Urgent Hiring

Salary undisclosed

Apply on


Original
Simplified

Job Overview

We are looking for a motivated and detail-oriented Customer Support to join our team. In this role, you will manage customer inquiries, handle billing and invoicing concerns, and ensure a positive customer experience. The ideal candidate will be comfortable resolving issues, assisting with order and payment processes, and maintaining accurate records.

Key Responsibilities

  • Respond quickly to customer questions via phone, email and chat.
  • Create and follow-up on invoices, ensuring timely payments.
  • Work with finance to resolve billing issues and keep records accurate.
  • Help with creating invoices and tracking payments.
  • Keep accurate records of customer interactions, invoices, and payments.
  • Work closely with finance and logistics teams to provide smooth service.

Requirement

  • Diploma or Degree in Business Administration or any related field.
  • Previous experience in customer service or billing/invoicing is preferred.
  • Fresh graduates are encouraged to apply.
  • Strong communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in Microsoft Office.

Benefits

Parking Perks

  • No monthly parking fees; parking is available within the company's own compound.

Snacks & Drinks

  • Complimentary snacks and drinks are available in the pantry, offering a refreshing sip of coffee to recharge.

Team Building Activities

  • Periodic Team Building & Bonding and Eating Gatherings.