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Application Deadline: 31 October 2024
Department: Customer Support
Employment Type: Full Time
Location: Kuala Lumpur
Reporting To: Audra Pinto
Description
Napier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform – Napier Continuum – transforms compliance from legal obligation to competitive edge.
At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime, we can make the world a safer place for everyone.
Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
The Napier Client support function is expanding, and we are looking for a superstar support TAM to join us on our journey of customer excellence.
The technical account manager is a dedicated trusted advisor who establishes and maintains a solid understanding of business operations and priorities. Acting as a main point of contact to mitigate risk, resolve issues, advise on training, and manage regular reviews for discussion of open issues.
What you'll be doing: Technical Account Manager
Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
Our people are our most valuable asset, as such, we offer the below benefits to all Naperians
Department: Customer Support
Employment Type: Full Time
Location: Kuala Lumpur
Reporting To: Audra Pinto
Description
Napier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform – Napier Continuum – transforms compliance from legal obligation to competitive edge.
At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime, we can make the world a safer place for everyone.
Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
The Napier Client support function is expanding, and we are looking for a superstar support TAM to join us on our journey of customer excellence.
The technical account manager is a dedicated trusted advisor who establishes and maintains a solid understanding of business operations and priorities. Acting as a main point of contact to mitigate risk, resolve issues, advise on training, and manage regular reviews for discussion of open issues.
What you'll be doing: Technical Account Manager
- Build the client relationship during start of project implementation to influence the implementation to improve the post go live experience.
- Act as the service transition manager from the project phase into BAU live service working with the Head of support / service in region.
- Responsible for knowledge sharing of the specific configuration and customizations to the wider follow the sun teams L1, L2, L3 communities to expedite fix on fail, mitigations.
- Liaise with the client to develop a bespoke service management meeting schedule and reporting (services reviews, change boards, Major incident review meetings)
- Will facilitate change and release services in accordance with Client’s root to production policies and procedures, while proactively managing upgrades to the client’s agenda working with Napier's Support Change Lead.
- Assisting the client with product training and advice, including responding to technical customer support issues.
- Python scripting for Data analysis
- Change / release experience within a technical SAS cloud environnent.
- Basic understanding of Technologies - Kubernetes
- Experience of client service in a Public Cloud (Microsoft Azure or AWS)
- Experience of Service Level Agreements/ Non-Functional Requirement Analysis
- Experience of Technical authoring for technical documentation.
- Experience with workflow mapping, (ITSM tooling JIRA)
Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.
Our people are our most valuable asset, as such, we offer the below benefits to all Naperians
- Group life assurance policy
- Income protections policy
- Access to our employee wellbeing programme
- An extra day off to celebrate your birthday
- Enhanced Maternity & Paternity leave
- An open and flexible culture that allows you to work in the best way for you
- Private health and dental insurance
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