Customer Service Executive - Mandarin Speaker (Travel Industry)
RM 3,000 - RM 4,250 / Per Mon
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Check to ensure that appropriate changes were made to resolve customers' problems.
- Ensuring Customer Service satisfaction with clients
- Following process and procedure of the Company.
- Provide timely support to customers through available communication channels (inbound, outbound calls and email)
- Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
- Pro-active support to customers to prevent damage to brand loyalty
- SPM, Diploma and above are required.
- Fluent in English, Mandarin & Cantonese.
- Excellent commercial understanding.
- Sense of responsibility.
- Fresh graduate is encourage to apply too.
- Available for changes in shift schedule on a monthly rotation schedule or as business needs require.
- Fluent in English, Mandarin & Cantonese.
- EPF, SOCSO
- Training Provided
- Annual leave & Sick leave
- Monthly performance KPI bonus
- Night shift allowance
- 5 working days
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