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Customer Service Executive - Mandarin Speaker (Travel Industry)

RM 3,000 - RM 4,250 / Per Mon


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Check to ensure that appropriate changes were made to resolve customers' problems.

  • Ensuring Customer Service satisfaction with clients
  • Following process and procedure of the Company.
  • Provide timely support to customers through available communication channels (inbound, outbound calls and email)
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
  • Pro-active support to customers to prevent damage to brand loyalty
  • SPM, Diploma and above are required.
  • Fluent in English, Mandarin & Cantonese.
  • Excellent commercial understanding.
  • Sense of responsibility.
  • Fresh graduate is encourage to apply too.
  • Available for changes in shift schedule on a monthly rotation schedule or as business needs require.
  • EPF, SOCSO
  • Training Provided
  • Annual leave & Sick leave
  • Monthly performance KPI bonus
  • Night shift allowance
  • 5 working days