Mandarin Customer Support Specialist (Technical)
RM 3,100 - RM 4,000 / Per Mon
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- Provide ongoing technical support through phone and email for product-related issues.
- Utilize strong interpersonal and communication skills to address and resolve customer frustrations effectively.
- Assess the customer’s technical knowledge and tailor communication accordingly to resolve their issues.
- Perform basic probing to identify the appropriate next steps for software-related inquiries.
- Utilize strong interpersonal and communication skills to address and resolve customer frustrations effectively.
- Strong verbal communication skills in both English and Mandarin are essential.
- Fresh graduates eager to begin their careers in a call center are welcome to apply – comprehensive training will be provided.
- Graduates with a Certificate, Degree, or Diploma in IT are highly encouraged to apply.
- Must be open to rotational shifts.
- Must be willing to work in Ara Damansara.
- Fresh graduates eager to begin their careers in a call center are welcome to apply – comprehensive training will be provided.
- Full training provided
- EPF & SOCSO benefits
- Sick leave and annual leave entitlement
- Quarterly staff recognition and appreciation programs
- Pleasant working environment
- Free shuttle service from multiple locations
- Accommodation provided
- Fun, engaging workplace with events, activities, and team outings
- EPF & SOCSO benefits
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