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Mandarin Customer Support Specialist (Technical)

RM 3,100 - RM 4,000 / Per Mon


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  • Provide ongoing technical support through phone and email for product-related issues.
  • Utilize strong interpersonal and communication skills to address and resolve customer frustrations effectively.
  • Assess the customer’s technical knowledge and tailor communication accordingly to resolve their issues.
  • Perform basic probing to identify the appropriate next steps for software-related inquiries.
  • Strong verbal communication skills in both English and Mandarin are essential.
  • Fresh graduates eager to begin their careers in a call center are welcome to apply – comprehensive training will be provided.
  • Graduates with a Certificate, Degree, or Diploma in IT are highly encouraged to apply.
  • Must be open to rotational shifts.
  • Must be willing to work in Ara Damansara.
  • Full training provided
  • EPF & SOCSO benefits
  • Sick leave and annual leave entitlement
  • Quarterly staff recognition and appreciation programs
  • Pleasant working environment
  • Free shuttle service from multiple locations
  • Accommodation provided
  • Fun, engaging workplace with events, activities, and team outings