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Customer Service Executive – Mandarin Speaker

RM 3,200 - RM 3,800 / Per Mon


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  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Minimum one year of relevant experience in customer service environment
  • Fluency in Mandarin is a must
  • Customer Service Oriented
  • Must be comfortable with high volume of transactions
  • Proven track record for improving process efficiencies and solving problems
  • Excellent communication in both written and verbal
  • Excellent internal personal skills to connect with customer
  • Excellent analytical. problem solving skills and multi-tasking ability
  • Ability to stay calm when customer are stressed and upset
  • Ability to connect with people from all levels of society
  • Annual leave and sick leave
  • KWSP and SOCSO