Client Success Executive
RM 3,000 - RM 4,000 / Per Mon
Original
Simplified
- Training Clients: Provide comprehensive training to clients on the Coohom platform, ensuring they understand how to utilize its full potential.
- Managing Client Queries: Serve as the primary point of contact for clients, responding to inquiries, resolving issues, and ensuring their complete satisfaction.
- Client Renewals: Drive renewals and strengthen relationships with clients by understanding their needs and aligning our solutions accordingly.
- Design Services: Assist clients in creating stunning visualizations and designs using the Coohom platform, tailoring each project to meet specific requirements.
- Collaboration: Work closely with Sales, Marketing, and technical teams to deliver a cohesive and seamless customer experience.
- Continuous Learning: Stay updated with industry trends, the competitive landscape, and new Coohom features to enhance client engagement.
- Bachelor’s degree in interior design, Business, or related field (preferred).
- 2+ years of experience in client success or customer service in a technology or design environment.
- Proficiency in the Coohom platform or similar design tools. (Sketchup, 3dsMax)
- Strong communication, presentation, and interpersonal skills in Mandarin, English and Bahasa Malaysia.
- Ability to understand clients’ needs and provide tailored solutions.
- Highly motivated, detail-oriented, and able to manage multiple tasks simultaneously.
- Annual leave
- Allowance provided
- Training provided
- EPF / SOCSO / PCB
- 5 working days
- Work from home
- Medical and hospitalization leave
- Competitive salary and additional commission opportunities.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment.
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