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As the IT Executive for our Pre-opening Hotel in Penang, you are responsible for:
- Providing IT systems, office automations and end-user devices deployment and support.
- Experience in rolling out and installation of OS, troubleshooting, and reconfiguration in a Wintel, Mac, IOS and Android environments
- Support Microsoft Office Suite and other company endorsed desktop and mobile applications.
- Support IT assets & inventory maintenance; including software licenses, printers, desktops, laptops and mobile phones provided by company.
- Administration of user accounts, permissions, and access rights in Active Directory, email system, as well as other software and application systems.
- Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Provide prompt and accurate feedback to customers.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensure proper recording and closure of all issues; prepare accurate and timely reports; document knowledge in the form of knowledge base tech notes and articles.
- Manage incident and service tickets
- Ability to communicate with/manage external IT vendors would be an added advantage.
- To carry out any other duties and responsibilities as assigned.
Requirements
- Possess a bachelor degree or diploma in Computer Science, Computer Technology or the equivalent.
- Proven hands-on experience of technical support, IT support or as a technical engineer.
- Strong problem-solving skills, excellent client-facing skills, and keen attention to details would be an added advantage.
- Must have a dynamic, outgoing personality, be a good team player who is approachable and cheerful.
- Good communication skills: able to exchange ideas and information effectively in a concise & logical way and be sensitive to audience diversity. Be able to understand end users’ pressure and to support them in a constructive way.
- Ability to clearly explain complex technical issues to non-technical people
- Experience in providing technical support to Senior Management would be an added advantage.
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