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Job Responsibility
Duties and responsibilities:Â
As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management.
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Key Responsibilities
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Job Requirements
Duties and responsibilities:Â
As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management.
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Key Responsibilities
- Customer Service:
- Act as the primary point of contact (on ground) for all or tenant requests and concerns, ensuring timely resolution and satisfaction.
- Security and Access Control:
- Monitor access to the property and enforce security protocols, such as manage the viewing keys and self check in keys.Â
- Handle key management, access cards, and other security-related tasks.
- Units & Rooms Conditions Management:
- Ensure units & rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.Â
- Monitor common areas to ensure they are clean and well-maintained.
- Emergency Response:
- Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel.
- Maintain emergency contact lists and procedures.
- Communication:
- Maintain open and clear communication with tenants, and property management staff.
- Utilize communication tools, such as phones, intercoms, and email, to stay in touch with relevant parties.
- Documentation and Reporting:
- Document check in, check out activities, booking fees and tenancy agreements.
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Job Requirements
- High school diploma or equivalent (some positions may require higher education).
- Excellent interpersonal and communication skills.
- Strong customer service orientation and a friendly demeanor.
- Basic computer skills for data entry and email communication.
- Ability to handle stressful or emergency situations calmly and efficiently.
- Knowledge of property management software or tools (preferred but not required).
- Previous experience in a customer service, hospitality, or similar role is advantageous.
- Someone that has own transport, requires travelling based on the building assigned.
- Competitive salary and benefits package.
- Young, supportive and diverse working environment.
- Opportunities for professional growth and development.
- Office refreshments.
- Mon to Fri, 5 working days/ week.
- Medical reimbursement.
- Cozy Co-working space.
- Accommodation discount.
- Monthly activities and events.
- Reachable by Public Transport.
- Other benefits.
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