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Ticketing Coordinator

  • Full Time, onsite
  • Golden Destinations by ICE HOLIDAYS Sdn Bhd
  • Kuala Lumpur, Malaysia
Salary undisclosed

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Job Responsibility

  • To attend customers/clients' enquiries and all matters related to ticketing issues, such as flight booking / reservation, hotel booking, travel insurance arrangement, visa application and etc.
  • Sourcing of attractive airfare, formulation of corporate travel policies, constant updating of current airline airfares and conditions.
  • Responsible in day-to-day administration work which are related to ticketing, such as issuance of ticket, payment requisitions, invoices, refunds, ADM, ACM and etc.
  • Assist in any ad hoc tasks assigned by superior from time to time.
  • Responsible to service all guest ticketing calls or emails in a timely & effective manner including servicing all ticketing and air add-ons & may include after-hours emergency calls
  • You will be crucial in managing all ticketing administration, including queue management, schedule changes, cancellations, exchanges, re-issues, debit memos, & e-ticketing.

Job Requirements

  • At least Diploma / Degree in any field or equivalent experience in travel industry.
  • Basic knowledge in flight booking system such as Galileo, Amadeus, Sabre.
  • Good soft skill.

Job Benefits

  • Annual Company trip (For Confirmed Employees)
  • Group PA insurance (For Confirmed Employees)
  • Yearly Bonus depending on Company performance and reflect to Individual performance
  • Twice performance appraisal review annually to identify room for improvement process
  • Outpatient medical coverage from registered clinics
  • Employee price for travel packages (For Confirmed Employees)
  • Company uniform provided
  • Travelling claims by receipt
  • Monthly training arrangements from Company
  • Exclusive employee HR software applications (leaves, claims, payslips etc)
  • At least once a year Team Building arrangements
  • Monthly / Weekly Company sports & recreations for everyone