Ticketing Coordinator
Salary undisclosed
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Job Responsibility
- To attend customers/clients' enquiries and all matters related to ticketing issues, such as flight booking / reservation, hotel booking, travel insurance arrangement, visa application and etc.
- Sourcing of attractive airfare, formulation of corporate travel policies, constant updating of current airline airfares and conditions.
- Responsible in day-to-day administration work which are related to ticketing, such as issuance of ticket, payment requisitions, invoices, refunds, ADM, ACM and etc.
- Assist in any ad hoc tasks assigned by superior from time to time.
- Responsible to service all guest ticketing calls or emails in a timely & effective manner including servicing all ticketing and air add-ons & may include after-hours emergency calls
- You will be crucial in managing all ticketing administration, including queue management, schedule changes, cancellations, exchanges, re-issues, debit memos, & e-ticketing.
- At least Diploma / Degree in any field or equivalent experience in travel industry.
- Basic knowledge in flight booking system such as Galileo, Amadeus, Sabre.
- Good soft skill.
- Annual Company trip (For Confirmed Employees)
- Group PA insurance (For Confirmed Employees)
- Yearly Bonus depending on Company performance and reflect to Individual performance
- Twice performance appraisal review annually to identify room for improvement process
- Outpatient medical coverage from registered clinics
- Employee price for travel packages (For Confirmed Employees)
- Company uniform provided
- Travelling claims by receipt
- Monthly training arrangements from Company
- Exclusive employee HR software applications (leaves, claims, payslips etc)
- At least once a year Team Building arrangements
- Monthly / Weekly Company sports & recreations for everyone
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