Senior Network Engineer – Tier-3 Network Operations

SCOPE OF RESPONSIBILITIES

1. Maintain and optimize network architecture for Wide Area Network (WAN), ISP Network, and Data Center Network, including routers, switches, load balancer, bandwidth shaper, firewall, and related configurations
2. Oversee the daily operation of the company’s network, ensuring optimal performance and security
3. Perform regular network maintenance, upgrades, and optimization to ensure system reliability and efficiency
4. Provide advanced technical support and troubleshooting for network issues, including root cause analysis and resolution
5. Serve as an escalation point for network-related incidents, primarily third-level support
6. Lead incident management efforts to quickly resolve network issues and minimize downtime
7. Perform root cause analysis for network incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence
8. Oversee problem management processes to ensure systematic handling of network problems and continuous improvement of network performance
9. Monitor network traffic for security threats and vulnerabilities, and take appropriate action to mitigate risks
10. Collaborate with vendors, service providers, and other stakeholders to ensure the procurement and maintenance of network equipment and services
11. Maintain comprehensive documentation of network configurations, processes, and policies
12. Generate regular reports on network performance, incidents, and security, providing insights and recommendations for improvements
13. Provide guidance, training and mentorship to NMC and Tier-2 Network Operation staff
14. Lead or participate in network-related projects, including planning, scheduling, and coordinating resources
15. Ensure projects are delivered on time and within budget, meeting technical specifications and business objectives
16. Create Knowledge Base documents and mentor NMC and Tier-2 Teams through knowledge transfer sessions
17. Perform physical cabling, implementation, and configuration tasks for both business and company networks
18. Handle purchase requisitions for all VAS Network equipment and services as needed
19. Actively assist Customer Engineering and Sales in post-sales support by attending customer meetings to gather feedback on service and end-user experience
20. Collaborate with Project and Engineering architects to design, test, and implement functional IP networks

REQUIREMENT

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field
• A minimum of 3 years of experience in network engineering or a related field
• Experience with incident management, problem management, and root cause analysis
• Industry certifications such as CCNA, CCNP (Cisco Certified Network Associate/Professional), or equivalent certifications is a plus
• Certifications from other networking vendors like Huawei, Juniper (e.g., JNCIP, JNCIE), or similar are beneficial
• Good background in IP networking, including hands-on experience with routing and switching protocols (e.g., RIPv2, OSPF, OSPF, BGP)
• In-depth knowledge of network infrastructure components, including routers, switches, load balancers, and firewalls
• Knowledge of virtualization platforms like VMware, Nutanix, or similar, and experience with cloud networking (e.g., AWS, Azure) is a plus
• Experience in scripting or automation (e.g., Python, Ansible) for network management tasks is an advantage
• Fluent in English, both written and verbal, with a strong educational background
• Self-motivated, quick learner, and a team player with the ability to perform tasks with minimal supervision
• Willingness to work on a standby basis
• Willingness to travel to gateway or remote sites across the nation as required