NO Night Shift | Basic up to Rm4k Mandarin Speaking Customer Relationship Officer @ Subang Jaya
RM 3,000 - RM 4,000 / Per Mon
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- Owner Query Management: Act as the primary point of contact for property owners, addressing inquiries and resolving issue related to tenancy management and rental services.
- Customer Support: Provide customer support through multiple channels (email, phone, chat) Using a combination of human interaction and AIL-powered tools to ensure efficient and accurate communication.
- Tenancy Support: Assist property owners in managing tenancy-related matters, including leasing agreements, rental payments, maintenance requests, and other property management concerns.
- Service Quality Improvement: Monitor customer feedback and service quality, identify areas for improvement, and collaborate with internal teams to implements solutions and enhance overall service delivery.
- Customer Support: Provide customer support through multiple channels (email, phone, chat) Using a combination of human interaction and AIL-powered tools to ensure efficient and accurate communication.
- Previous experience in customer service or project management, preferably in the hotel management, homestay field.
- Excellent communicator with a strong command of the English and Mandarin language.
- Detail-oriented with the ability to identify and address issues promptly.
- Ability to manage multiple tasks and projects simultaneously.
- Possess own transport
- Salary Range: RM3,000 – RM4,000 Basic
- Power Leave (Must take 1 day leave to recharge themselves every 2 month)
- Working Hour: Monday to Friday (8:30am – 5:30pm / 9am – 6pm)
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