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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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  4. Click Websites.
  5. On the left, click Content Blockers.
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  2. Click. then Settings.
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  1. Go to Settings.
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  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Customer Success Specialist

Salary undisclosed

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Job Summary

MathWorks has established an Education Customer Success team dedicated to helping our academic market experience the full value of MATLAB and Simulink. We seek someone who is enthusiastic about helping customers efficiently implement campus-wide access.

As a Customer Success Specialist, you will work directly with a portfolio of the world’s leading academic universities to onboard, train, and be part of an account team that proactively drive adoption to ensure customers experience a partnership that includes excellent service and that results in renewal of their campus license each year.

Responsibilities

  • Build trusted, consultative relationships with customers in developing and executing collaborative implementation plans that ensure onboarding, training and awareness building activities to drive adoption and usage.
  • Maintain proactive, regular contact with accounts to maximize their success throughout the customer lifecycle. Daily activities include 50% + outbound customer interactions.
  • Own and manage the customer onboarding process from customer commitment stage through annual renewals. Serve as a central point of contact for university stakeholders engaged in meeting the needs of current and prospective MATLAB user communities throughout the university. Proactively resolve issues to ensure stakeholders and key users have a hassle-free experience; manage all additional escalation issues until resolved.
  • Motivate customers to act autonomously to ensure a successful, ongoing deployment of their campus-wide license.
  • Document customer interactions in Dynamics 365
  • Work closely with the EDU account team, supporting the pre-sale process when needed.
  • Integrate customer feedback through regular interaction, customer satisfaction surveys and feedback from customer-facing colleagues to evolve and continuously improve onboarding materials, tools and processes.
  • Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
  • Identify and nurture relationships with customer advocates in concert with customer reference program.
  • Work closely with the account team to integrate awareness activities with the deeper technical engagement activities driven by the Customer Success Engineers (CSEs). When required, escalate any customer issues to Sales.

Minimum Qualifications

  • A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required.

Additional Qualifications

  • Customer success or equivalent customer facing role
  • Experience in a technical or software environment
  • Exceptional program and project management skills
  • Excellent written, verbal communication, and presentation skills
  • Detail oriented with ability to develop activities based upon proactive analysis of customer metrics
  • Demonstrated ability to work in highly collaborative, cross-functional environments
  • Social media savvy
  • Proficient in Thai is an advantage
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