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Job Summary
To process routine and non-routine business of moderate to high complexity and provides general support to the underwriting and operations unit in the processing of all transactions
Job Accountabilities - Key Accountabilities
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
To process routine and non-routine business of moderate to high complexity and provides general support to the underwriting and operations unit in the processing of all transactions
Job Accountabilities - Key Accountabilities
- Enter or retrieves policy information and inputs routine and non-routine entries and transactions.
- Access various systems to input data and compile information and reports for internal customers.
- Act as a technical lead, and train new processing techs to the department.
- Independently handle questions within the unit.
- Electronically process insurance submissions, using internal computer systems.
- Perform simple calculations and standardized computations.
- Operate office equipment, such as scanners, and performs related tasks such as document indexing.
- Review and process policy changes and makes correction entries to policies.
- Research and correct routine, or more complex, system errors.
- Process a variety of filings, forms and letters, to comply with legal requirements.
- Respond promptly and accurately to requests for information.
- Communicate with program administrators, if necessary.
- Reconcile discrepancies, perform self- check of own work, and is able to check the work of others, especially that of more junior staff and perform general quality control functions, as needed.
- Act as ´go to´ person within the department, because of knowledge and specialized skills attained. May act as a lead, if required, and can distribute work, if needed.
- Process all work within department standards.
- Work on special projects, as assigned, some of which are complex.
- Prepare reports, to include statistical reports.
- Service the needs of customers.
- Support others who maintain relationships with customers.
- Respond to inquiries quickly and completely, provide status updates.
- Recognize and respond to or refer opportunities.
- Identify and resolve problems by referring to policies, procedures, standards.
- Continually improve unit performance by analyzing and recommending enhancements to technical procedures.
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let’s continue to grow together!
- Location(s): MY - Kuala Lumpur
- Remote working:
- Schedule: Full Time
- Recruiter name: Tarenjit Kaur
- Closing date:
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