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Jobs or company...

Reservations Assistant

  • Full Time, onsite
  • Golden Destinations by ICE HOLIDAYS Sdn Bhd
  • Kuala Lumpur, Malaysia
Salary undisclosed

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Company Description

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, with a unique business model offering ready-made products and packages to partners, backed by established and matured branding. Their marketing concept is to develop marketable travel packages based on market demand and trends, offered through their dynamic B2B booking engine. With the support of over 400 partners in the ASEAN region, ICE Holidays aims to be the leading travel wholesaler in Asia.

Role Description

This is a full-time on-site role as a Reservation Assistant at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Requirements

  • Fresh graduates from diploma / related field or Tourism & Hospitality who are interested to start their career
  • Or minimum 1 to 2 years of working experience in the service industry will be an added advantage for this position
  • Require Language(s) (write, read & speak) - English, Mandarin, Bahasa Malaysia (Optional)
  • Good follow up skill and highly attentive to enquiry
  • Comfortable working with computer and mobile phone in long hour
  • Basic computer skill (Outlook, excel, Words and PowerPoint)

Resposibility

  • Process and confirm reservations via phone, email, and online booking systems.
  • Maintain accurate and up-to-date records of all reservations.
  • Manage changes and cancellations to existing reservations.
  • Ensure availability and pricing information is current and accurate.
  • Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
  • Assist clients in selecting options and making informed decisions based on their needs.
  • Handle special requests and accommodations with attention to detail.
  • Follow up with clients to confirm details and provide necessary information.
  • Prepare and distribute reservation confirmations, invoices, and other relevant documentation.
  • Address and resolve booking discrepancies or issues with professionalism and efficiency.
  • Coordinate with other departments or vendors to ensure a smooth resolution of client concerns.

Benefits

  • Annual Company trip (For Confirmed Employees)
  • Group PA insurance (For Confirmed Employees)
  • Yearly Bonus depending on Company performance and reflect to Individual performance
  • Twice performance appraisal review annually to identify room for improvement process
  • Outpatient medical coverage from registered clinics
  • Employee price for travel packages (For Confirmed Employees)
  • Company uniform provided
  • Travelling claims by receipt
  • Monthly training arrangements from Company
  • Exclusive employee HR software applications (leaves, claims, payslips etc)
  • At least once a year Team Building arrangements
  • Monthly / Weekly Company sports & recreations for everyone
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