Business Development Specialist

Overview

As a Business Development Specialist, you will be responsible for influencing potential customers to sign up the company educational programs and courses. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.

What You'll Do

• Cold calling the given warm leads in order to maximize the volume of appointment setting.
• Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes.
• Meet or exceed projected weekly and monthly appointment setting goals.
• Intercept and respond to customer complaints or concerns and seek to resolve the problem while adhering to company policy.
• Accurately document the customer's personal information including phone number, address and other order information.
• Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.
• Ask relevant leading questions to understand the customer's needs and recommend the best programs for their purposes.
• Follow prepared sales script to provide accurate information about the prices, processes and benefits.

Qualifications:

• 1-3 years of previous experience in customer service or telemarketing preferred.
• Experience handling and processing payment information over the phone is advantageous.
• Ability to promote a product or service using persuasive language and techniques.
• Experience in a position where meeting sales goals was important indication of performance.
• Able to accept constructive criticism and continually improve sales techniques.