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Jobs or company...

Assistant Manager, e-KYC & Fraud Prevention

Salary undisclosed

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Job Summary

We’re looking for a talented, dynamic, and motivated e-KYC & Fraud Prevention specialist who is able to thrive in a fast-paced digital/system environment in Aeon Bank (formerly known as ACS Digital Berhad). This individual is a member of the e-KYC & Fraud department of AEON Bank responsible for providing a centralized e-KYC & Fraud monitoring process across AEON Bank to ensure compliance with the Group’s policies and procedures.

The successful candidate will specialize in banking operations, focusing on on-boarding, off-boarding and fraud prevention to ensure compliance with bank policies and procedures. The role involves executing a dedicated internal banking operations process at AEON Bank. The candidate will be reporting to the team Manager.

Job Responsibilities

  • Ensure that e-KYC & Fraud procedures are implemented and maintained in line with BNM regulations and international best practices within Compliance, the Bank and Operations for new and existing customers.
  • Independently take ownership of processing and approving the e-KYC and fraud transaction investigation as per the Bank Negara Malaysia regulations.
  • Investigate and follow up on flagged incident/ transaction, including analysis and file report where applicable.
  • Review and verify client data.
  • Conduct testing and reviewing on existing controls.
  • Communicate with Risk & Compliance units for further information and confirmation.
  • Ensure proper maintenance and updates of e-KYC & Fraud records and documentation.
  • Assist with any other tasks and ad hoc projects as required.
  • Ensure all process related knowledge is documented, reviewed, updated periodically and shared with team members.
  • Maintain high quality standards and high productivity.
  • Ensure all process performance KPIs & SLA (TAT, Accuracy, Volume, Completeness etc) are met and maintain focus on customer experience.
  • Able to carry other tasks and duties as assigned by the Manager as per Operations or Business needs.

Job Requirements

  • Degree in Banking & Finance, Business, or other similar disciplines.
  • AML/KYC/Risk/ related certifications are desirable but not necessary.
  • Any experience with financial institutions/payments/cards/banks/e-wallets will be an added advantage.
  • Strong knowledge and understanding of overall e-KYC & Fraud processes, policies and operations.
  • 5 to 7 years of experience in the related field or scopes
  • Experience in the digital e-wallet/financial/banking setup will be an added advantage.
  • Able to perform assessment on fraud trend analysis (proactive/reactive).
  • Good problem solving and decision-making skills, ability to constructively handle unexpected problems, with desire to do things better, to identify and set and strive for stretching goals.
  • Must be flexible, customer centric and can thrive in a team environment seeking feedback and open to development.
  • Ability to work in a high-volume, communicate results to management and in a fast-paced environment is required.
  • Proficiency in using office suites products such as Excel, PowerPoint, Word; and Google Workspace.
  • Excellent verbal and written communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Able to work on rotational shifts and weekends / Public Holiday.
  • Open to local only
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