Epicareer Might not Working Properly
Learn More

Manager - Tele Sales

  • Full Time, onsite
  • Liberty General Insurance Berhad
  • Wilayah Persekutuan Kuala Lumpur, Malaysia
Salary undisclosed

Apply on


Original
Simplified

About the job

Are you passionate about leading a dynamic tele sales team in a fast-paced, customer-focused environment? We’re looking for a Tele Sales Manager to manage and inspire a high-performing sales team that drives business growth, retention, and customer satisfaction. You will play a pivotal role in ensuring our Contact Centre Sales operations meet and exceed service level expectations, focusing on quality improvement and performance.

Key Responsibilities

  • To drive the growth for Motor and Non-Motor business for direct channels
  • Lead, coach, and mentor a sales team to achieve acquisition, growth, and retention targets
  • Oversee Contact Centre operations, ensuring optimal service levels and customer satisfaction
  • Conduct regular quality checks, coaching, and performance monitoring to maintain high standards for the sales team
  • Provide input for monthly reports, attend meetings, and contribute to project initiatives.
  • Collaborate on strategic plans aimed at fostering company growth and improving operational efficiency.

Requirements

  • Bachelor's Degree in a relevant field.
  • 4-5 years of experience in Contact Centre operations.
  • 2-3years in lead role is preferable
  • Strong analytical, communication, and presentation skills.
  • Proven ability to manage teams and deliver results in a customer-centric sales environment.