Receptionist

Full Time, onsite
Kuala Lumpur Golf & Country Club (KLGCC)
Wilayah Persekutuan Kuala Lumpur, Malaysia

Salary undisclosed

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Job Description :

Build and maintain strong relationships with key account, corporate company, supported members to leverage on new packages coverage and to enhance brand reputation and generate positive publicity and grow customer loyalty.
Ensures that events progress seamlessly by following established procedures, collaborating with operations and ensuring accuracy. Adheres to all standards, policies, and procedures.
Assist Sales Coordinator or Admin, Banquet Sales on office related work such as answering queries, attend to walk-in guest, delivery or collecting documents from various dept and email event order for operation teams.
To participate / conduct a weekly Event Order Meeting to discuss forthcoming events with Operation Teams as such Food & Beverages, Kitchen, Facilities, Housekeeping and relevant departments also Department Sales Meeting. Prepare minutes of meeting on every meeting and compilations of feedback / comments event form. (If require)
Liaises with the management on all service-related problems aware of in the Business Center.
Ensure all marketing collateral display at Club’s surrounding has been updated and properly stocked.
Maintains the office space in accordance with business standards and ensures that various supplies (e.g. refreshments, marketing collateral, and office supplies) are properly stocked and available). Maintain the cleanliness at Business Center.
Handle incoming call and outgoing mail. Takes and connects telephone call inquiries and queries for the relevant departmental personnel making sure to project a friendly, professional and efficient image.
Create and maintain computer and paper-based filling and organization systems for records, reports, documents, etc.
Performs other duties as assigned to meet business needs.
Solicits feedback from the meeting room guest usage and supported members for better improvement in product/services.
Updating and monitoring weekly and monthly forecasts to ensure operation teams able to plan ahead and push or create promotion to hit the monthly target. Preparation of all information and figures required for the completion of all monthly report.
To prepare internal event order, memorandum, signage, menu card and food tasting comment slip when required.
To distribute event order and to amend any event order for last minute event for operations department. (if require)
Attend to walk-in client for enquiry and inspection of the Club’s. Well knowledge on the Club’s facilities and product during absent of Sales Executive’s and Coordinator/admin.
Actively participate, support and promote Club activities where possible.