Customer Relationship Manager

Roles and Responsibilities:

• Building and maintaining relationships with clients and key personnel

• Contact clients via calls, emails, or meetings to ensure they are satisfied with

purchased products/services

• Escalating and resolving areas of concern as raised by clients

• Conducting business reviews to ensure clients are satisfied with their products and

services

• Alerting the sales team regarding opportunities for further sales within key clients

• Liaising with internal departments to ensure client needs are fulfilled effectively

• Understanding key customer individual needs and addressing those

• Follow-up with clients for an annual maintenance contract

• Payment collections as per schedule

• Weekly/monthly/quarterly report generation based on the KPIs

Requirements:

• Min 4 years of experience

• Excellent communication skills in English, Malay and Chinese.

• Internship experience in relevant domain is added advantage

• Good relationship management and networking skills

• Pleasing personality with the ability to understand client needs and also execute the

same

• Who enjoys working in a highly charged environment

• Well versed in MS Office- Excel/Word/PowerPoint

• Excellent interpersonal and communication skills

• A team player with leadership skills

• Maintain a positive attitude focused on customer satisfaction

Perks and Benefits:

• Excellent salary package.

• Training and full support- by giving you the knowledge and confidence needed for

greatness.

• Amazing growth prospects and upward mobility to build an empire within our fine

progressive organization.

Experience: 1- 5 Years

Preferable: Immediate joiner