Head of Operations (Golf Club)

Job Purpose

Lead and manage all operations at Kuala Lumpur Golf & Country Club, ensuring exceptional service, operational efficiency, and an outstanding experience for members and guests, while supporting the company's vision, mission, and objectives.

Job Responsibilities

• Responsible for all aspects of daily club operations to ensure exceptional service and an outstanding experience for members and guests.
• Collaborate and oversee the Front of House departments—including Golf & Sports, Food and Beverage, Banquet Services, Facilities, Housekeeping, Member Relations, HSSE, and others—to ensure seamless daily operations.
• Monitor employee performance, conduct regular evaluations, and implement strategies to enhance customer service.
• Address and resolve Member and customer complaints and queries promptly.
• Manage member relationships, ensuring a high level of satisfaction and engagement.
• Review guest feedback with employees and develop effective corrective actions.
• Lead by example in guest hospitality, delivering outstanding customer service and fostering a positive atmosphere for guest relations.
• Evaluate current operational strategies and efficiencies, providing recommendations for improvements and implementing necessary changes.
• Regularly inspect club assets, facilities, and equipment to maintain high-quality standards.
• Oversee financial management, including budgeting and financial planning, to ensure fiscal responsibility and sustainability.
• Develop and implement sustainability initiatives to promote environmental responsibility within the club.
• Monitor and train foreign workers, ensuring compliance with relevant laws and regulations.
• Ensure compliance with health and safety regulations and licensing laws.
• Organize and assign responsibilities to staff to maximize productivity and efficiency.
• Attend all operational board meetings, providing insights and updates on club operations.
• Monitor club operations to ensure adherence to company policies, standards, and regulatory requirements.
• Perform additional related duties as required.