Rm4,100 Basic Salary Mandarin Customer Care Executive in Social Media Industry @ Kuala Lumpur
RM 4,100 - RM 4,600 / Per Mon
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- Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure they are answered, tracked, and escalated as required.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Applicants with SPM level qualification required to have minimum 2 years customer service experience
- Fresh Graduated for Diploma and Degree holders are welcome
- Proficient and fluent in Mandarin (Traditional Mandarin: Read / Simplified Mandarin: Read, Type)
- Basic English is required for this role
- Have no issue to work on 24 Hours Rotational Shift (9 Hours per shift including 1 hour break time)
- Able to start working on 7 October 2024
- Have no issue to be fully work based at Kuala Lumpur Office
- Fresh Graduated for Diploma and Degree holders are welcome
- Monthly Salary: RM3,800 – 4,100 + Complexity Allowance up to RM500 (Fixed Allowance) + KPI Allowance + Night Shift Allowance
- EPF and SOCSO
- Annual Leave + Medical Leave
- One month paid training provided
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