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Mandarin Speaking – Basic Salary Rm4,100 Customer Service Associate in Social Media Industry @ Kuala Lumpur

RM 4,100 - RM 4,600 / Per Mon


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  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalations and ensure they are answered, tracked, and escalated as required.
  • Ensure all SLAs are met accordingly.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Provide a high level of professionalism and competent customer service.
  • Applicants with SPM level qualification required to have minimum 2 years customer service experience
  • Fresh Graduated for Diploma and Degree holders are welcome
  • Proficient and fluent in Mandarin (Traditional Mandarin: Read / Simplified Mandarin: Read, Type)
  • Basic English is required for this role
  • Have no issue to work on 24 Hours Rotational Shift (9 Hours per shift including 1 hour break time)
  • Able to start working on 7 October 2024
  • Have no issue to be fully work based at Kuala Lumpur Office
  • Monthly Salary: RM3,800 – 4,100 + Complexity Allowance up to RM500 (Fixed Allowance) + KPI Allowance + Night Shift Allowance
  • EPF and SOCSO
  • Annual Leave + Medical Leave
  • One month paid training provided