Telemarketing Executive (Contract)

Job responsibilities:

• Promote General Insurance products through telemarketing to bank customers.
• Handle customer enquiries with confidence
• Correspond with customers through emails.
• Liaise with internal departments and GEGM on policy fulfillment.
• To achieve sales targets including cross-sell targets of all assigned general insurance products.
• To achieve daily KPI in term of sales target, call rate, etc.
• Ensure all leads assigned are completed by the stipulated timeline.
• Required to handle sales calls of products assigned, conversation call to salvage cancellation cases, and any telemarketing campaigns assigned.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns/ risks and proactively share best risk management practices.
• Complete all the required product training and assessment.
• Ensure compliance with all OCBC and GEGM operating & regulatory guidelines, sales practice, sales dos & don’ts, code of ethics and conduct and bank’s internal policies.

Job Requirements:

• Candidate must possess at least a Diploma/Degree in any field.
• Fresh graduates are encouraged to apply.
• Candidates with 1-2 years(s) of experience in telesales, General Insurance industry would have an added advantage.
• Good commands of both spoken and written English and Mandarin. Excellent interpersonal skills and the ability to speak Mandarin will be an added advantage for Mandarin-speaking customers.
• Ability to work in a fast-paced environment and with minimal supervision.
• Excellent communication and phone skills, persuasiveness, patience, persistence, and keyboarding skills
• Aggressive, self-motivated, responsible, and have sense of urgency.
• Well organized and systematic in work.
• Keen to learn and have a positive work attitude.
• High level of integrity, take accountability of work and good attitude towards teamwork.