Customer Service Executive
RM 3,000 - RM 4,000 / month
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- Customer Interaction:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Issue Resolution:
- Identify and assess customers’ needs to achieve satisfaction.
- Coordinate with internal teams to resolve customer issues or concerns.
- Escalate unresolved issues to the appropriate team or department.
- Customer Relationship Management:
- Build sustainable relationships and trust with customers through open and interactive communication.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Reporting and Feedback:
- Provide feedback on the efficiency of the customer service process.
- Keep records of customer interactions, transactions, comments, and complaints.
- Compile reports on overall customer satisfaction.
- Product Knowledge:
- Stay informed about the company’s products and services to answer questions and provide accurate information to customers.
- Inform customers of new products, services, and promotions.
- Continuous Improvement:
- Suggest and implement improvements in customer service practices.
- Participate in training and development opportunities to enhance skills and knowledge.
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